Maricaban Island Vacation Packages

This is my second stay/review of the property. My first 3 nights stay, the staff were great, helpful and professional However, my second stay was not as good because when I was calling the front desk/reception nobody was answering the phone it took awhile for some to pick up. I was looking for my belt that I left the first time I checked in. The person who answered the phone said she’ll find out and call me back but she never did. I called the operator instead and spoke to a certain Harley, I think that’s his name and he was the one who was able to help/found the belt I was looking for. The guy from the housekeeping brought it up to my room. I was glad and thankful. However, I/we had the same problem with the room service food we ordered, it was not very good. Again, I’m suggesting for a new Chef.

Other staff dont like their job i think Not friendly staff . Washroom is teriblle Outdated . Soaking wet floor when we check in . Asking 3x for maintenance but no one is attending. Toilet is clog. Never check in again on this hotel Food is terible .

Recommended

It is a very nice hotel. It is clean. The breakfast buffet has a good selection.

The hotel is in a good location, but the facility is disgusting. The kitchen staff were very good and attentive but I got sick off the food and saw a large rat run from one side to the other. The front desk staff were not very welcoming. Hot water was just warm. The air con did not cool to set temperature. It was a very bad experience overall. The only highlight was the restaurant waiter but the cleanliness conditions of the restaurant were not acceptable.